Customer Spotlight: Blue Moon Pools and the Orenda Startup

April 26, 2018
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The Orenda App has improved calcium dosing

calcium powder, sc-1000, calcium startup, orenda startup, orenda start up, blue moon poolsPrior to meeting us, Lupe and Blue Moon Pools were adding a few pounds of calcium at a time, in an effort to get the calcium levels up to 230ppm, ideally. They would pre-dissolve the calcium in buckets and pour it into the pool when it had approximately 200-300 gallons in the bottom. But is 230 ppm really the ideal level? As it turns out, the LSI has 6 factors that all matter, and the ideal calcium level depends on the other factors. The Orenda LSI Calculator App does all the math, so Blue Moon Pools is now able to know exactly how much calcium to add on day one.

Speaking of knowing exactly how much to add, the calculator allows you to email the results. Now, Blue Moon Pools can keep track of cost, and know exactly how much calcium was added to any given pool. It fits right in with the fact that Blue Moon Pools...

3. Document and photograph everything

pool plaster documentation, plaster photos, blue moon pools, orenda start up, orenda startupThis is the single biggest differentiator we saw with Blue Moon Pools. Lupe showed us his computer, which has a folder for every job they have done in the past 16 years or so. Every folder has photos of the pool before, during, and after. Not just a few photos, but photos from multiple angles. Photos of the field survey that his employees fill out. Measurements, pre-existing conditions (like broken tile, or a cracked concrete deck), and anything else is documented thoroughly. This way, Blue Moon Pools has a record of every job, front to back.

When we got to the job site prior to filming our interview with Lupe, his supervisor was there taking pictures and writing notes on a clipboard. That's incredible, and we strongly encourage it.

Documenting everything allows Lupe to control his costs, be more accurate in quoting customers pools, and more efficiently schedule his plaster crews. If they know the variables before they arrive, they will be better and faster on the job site. His people know what to look for, and can identify problems before its too late. Sure, it takes more time and effort up front, but it has dramatically reduced warranty work and call-backs.

Customer Spotlight

Blue Moon Pools was the first of our Customer Spotlight series. They are located in the greater San Diego area and can be contacted via their website. If you would like to be featured in our Customer Spotlight series, contact us, or request a training. Thank you!

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